Privacy policy
ABN: 94 672 933 694
Last updated: February 2026
RunTheWall operates the website runthewall.au and provides wall running sessions, corporate events, and related products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
Information you provide directly
- Account & booking information: Name, email address, phone number, and date of birth when you create an account or book a session
- Payment information: Credit/debit card details (Visa, Mastercard, American Express, JCB) processed securely through Shopify Payments — we do not store your full card number
- Communications: Messages you send us via email, contact forms, or social media
- Reviews: Content you submit through our product review system
- Waiver & consent forms: Information provided when signing participation waivers for sessions
Information collected automatically
- Device & browser data: IP address, browser type, operating system, and device identifiers
- Usage data: Pages visited, time spent on pages, referring URLs, and click behaviour on our website
- Cookies & similar technologies: Used for website functionality, analytics, and marketing (see Section 6)
Information from third parties
- Payment processors: Transaction confirmation and fraud prevention data from Shopify Payments
- Marketing platforms: Email engagement data (opens, clicks) from our email marketing provider
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing our services: Processing bookings, managing sessions, fulfilling product orders, and shipping merchandise
- Communication: Sending booking confirmations, order updates, and responding to your enquiries
- Marketing: Sending promotional emails about sessions, products, events, and offers (only with your consent — you can unsubscribe at any time)
- Improving our services: Analysing website usage to improve user experience and product offerings
- Legal compliance: Meeting our obligations under Australian law, including workplace health and safety requirements
- Fraud prevention: Protecting against fraudulent transactions and unauthorised access
3. How We Share Your Information
We do not sell your personal information.
We may share your information with the following third parties, solely for the purposes described in this policy:
| Service Provider | Purpose |
|---|---|
| Shopify | E-commerce platform, payment processing, order fulfilment |
| Klaviyo | Email marketing and communications |
| Judge.me | Product reviews |
| Google Analytics | Website usage analytics |
| Meta (Instagram/Facebook) | Social media feed display and advertising |
| Australia Post / Couriers | Order shipping and delivery |
These providers are bound by their own privacy policies and data protection obligations. We take reasonable steps to ensure they handle your information in compliance with the Australian Privacy Principles.
We may also disclose your information if required by law, regulation, or court order.
4. Data Storage & Security
- Your information is stored on servers operated by Shopify (primarily in North America and Australia) and our third-party service providers
- We use industry-standard security measures including SSL/TLS encryption for all data transmitted through our website
- Payment card data is processed through PCI-DSS compliant payment systems — we never store your full card details on our servers
- We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law
While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate, incomplete, or out-of-date information
- Request deletion of your personal information (subject to legal obligations we may have to retain certain records)
- Opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or contacting us directly
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, contact us using the details in Section 9.
6. Cookies
Our website uses cookies and similar technologies for:
- Essential cookies: Required for the website and shopping cart to function
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to deliver relevant advertisements and track campaign performance
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites (including social media platforms and partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website and services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
Run The Wall Pty LtdUnit 22, 108 Old Pittwater Rd, Brookvale, NSW 2100
Email: sales@runthewall.au
Phone: 04 839 69-69-9
Website: runthewall.au
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992