04 8396 9699
Empower your staff.
Make them shine.
Your team can do more than just watch. We turn passive supervisors into skilled, confident coaches who transform every session on your floor.
Staff standing around?
We fix that.
Most activity centres have team members who want to help — they just don't know how. They hover, they watch, they suggest from the sideline. Our training gives them real skills, real confidence, and a reason to get on the floor.
From spectators to game-changers
Helping
Staff stop standing on the sidelines and start actively assisting every customer on the floor.
Participating
From passive onlookers to engaged participants who jump in, demo skills, and lead by example.
Impact
Unmotivated shifts become high-energy sessions where staff make a visible difference.
Engaging
Generic advice transforms into hands-on coaching that customers remember and return for.
What's included
6 modules at our Brookvale HQ — on-site at your venue available on request
Safety & Spotting
Proper spotting techniques for trampolines, wall running, and freestyle movement. Real scenarios, not just theory.
Skill Progression
Structured progressions from beginner to advanced so staff can guide any customer through their first wall run or flip.
Customer Engagement
Coaching language, reading body language, and building confidence in hesitant participants.
Equipment Mastery
Deep knowledge of every piece of equipment — setup, maintenance, and how to get the most out of each station.
Session Management
Running groups, managing energy levels, timing rotations, and keeping every session flowing.
RTW Completion Badge
Staff who complete the program receive an RTW trained badge — recognition of their skills, not a legal certification. Plus ongoing support from our coaching team.
Who this is for
Whether you run a trampoline park, parkour gym, or multi-activity centre — if your staff interact with customers on the floor, this program will transform their impact.
Frequently asked questions
The full program runs over 2 days at our Brookvale facility. If you need training at your venue instead, we can discuss that option.
Training runs at our Brookvale HQ by default, but we can discuss coming to your venue if that works better. We're based in Sydney and can travel across Australia for the right fit.
None. The program is built for all skill levels. We start with foundations and progress based on each person's ability.
We typically work with groups of 5-20. For larger teams we can run multiple sessions. Contact us for custom arrangements.
Absolutely. All RTW trained staff get ongoing access to our coaching team for questions, refresher guidance, and skill progression support.
Ready to transform your team?
We'll build a training program tailored to your equipment and your team's current skill level.
or call directly: 04 8396 9699